Job Openings >> Loan Specialist (Servicing)
Loan Specialist (Servicing)
Title:Loan Specialist (Servicing)

Coastal States Bank is currently looking for a Loan Specialist to provide Loan Servicing in our Hilton Head Island location.  The Loan Specialist is responsible for customer support for internal audiences. This person will perform a variety of loan servicing functions for commercial, consumer, and residential mortgage loans for Coastal States Bank to ensure compliance with applicable policies, procedures and regulations.

Essential Position Responsibilities:

  • Serves as the primary customer support contact to include monitoring of the Loan Servicing email inbox.
  • Performs loan transaction processing, researches/resolves transaction posting errors, and non-posted transactions.
  • Performs specialized loan participation transaction processing to include SBA loans.
  • Serves as primary contact for year-end reporting to include inquiries, duplicate forms, and corrections. 
  • Processes and/or verifies rate changes on applicable systems.
  • Performs or assists with other servicing functions including, but not limited to, insurance monitoring/reporting, payment error resolution, credit bureau disputes, and all other duties as assigned.
  • Performs document custody duties which may include quality assurance reviews of post-closing trailing documents (such as recorded mortgages and final title policies).
  • Assists with audit preparation, document exception tracking, and clearing of exceptions as directed. 
  • Acquires and maintains knowledge of applicable banking regulations.
  • Ensure procedures are accurately documented in compliance with departmental policy, practices, and regulations.
  • Provides training for departmental processes. 
  • Participates in other special projects as assigned.
Other Responsibilities:
  • Provide back-up and assistance with other loan servicing and loan closing functions, as required.
  • Provide back-up with the specialized construction loan functions which may include documentation review, draw requests, system maintenance, and permanent financing phase requirements.
  • Performs all other duties as assigned.

Education, Experience, and Equipment Requirements:

  • Two or four-year degree preferred, high school or equivalent degree required.
  • One to five years of banking experience required or an equivalent combination of education and experience may be acceptable.
  • Strong verbal and written communication skills.
  • Requires strong attention to detail, excellent problem-solving skills, and the ability to work within time constraints.
  • Proficiency in Microsoft Excel and Word in order to develop spreadsheets, templates, and reports is required.
  • Exceptional communications and teamwork skills are required.
  • Ability to manage multiple projects and work independently under limited supervision.

We offer a competitive wage and comprehensive benefit plan.

Coastal States Bank (“CSB”) builds relationships by providing a full range of banking services designed for businesses, their owners, and individuals looking for a local banking partner. With a community bank presence in the LowCountry of South Carolina (Hilton Head Island and Bluffton), Savannah, Atlanta, and North Georgia (Cumming and Dawsonville), CSB also serves communities across the country through our Government Guaranteed Lending, Senior Housing, and Mortgage Banker Finance lines of business.

CSB – Local. And Proud Of It.®

CoastalStates Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants for employment without regard to race, religion, color, sex, national origin, age, disability or veteran status, or any other legally-protected factors.

We thank all interested candidates, however only those selected for an interview will be contacted.

This opening is closed and is no longer accepting applications
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